SHIPPING & RETURNS
Shipping Policy
We offer worldwide shipping, delivering directly to your doorstep.
For best value, we recommend wholesale orders, as they offer significantly lower delivery costs per unit compared to single-item purchases. Product pricing and shipping rates are optimized for bulk orders.
Store policy
At Origins of Kenya, we are committed to providing high-quality products and excellent customer service. To maintain efficiency and transparency in our operations, please review our policy below:
Returns:
We do not offer returns or exchanges unless the item received is damaged or defective upon delivery. If your product arrives damaged, please contact us within 7 days of receipt with clear photos and a description of the issue. I will promptly assess the situation and arrange for a replacement or refund, as appropriate.
Exchanges:
If you need to exchange an item, please email us within 7 days. Items must be unused and in original condition.
Custom Orders:
Custom or personalized items are final sale and cannot be returned or exchanged